Customer Support

We're here to help! Get answers to your questions and find the support you need

Get in Touch

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Email Support

Send us an email and we'll respond within 24 hours

support@rimixfood.com

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Phone Support

Call us for immediate assistance

+1 (555) 123-4567

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Live Chat

Chat with our support team in real-time

Available 24/7

Frequently Asked Questions

How do I place an order?

Simply browse our products, add items to your cart, select a delivery address, and proceed to checkout. You can pay using credit/debit cards or cash on delivery.

What are your delivery times?

We aim to deliver your order within 30-45 minutes from the time of order confirmation. Delivery times may vary based on your location and order volume.

What payment methods do you accept?

We accept credit cards, debit cards, and cash on delivery. All card payments are processed securely.

Can I track my order?

Yes! Once your order is confirmed, you can track it in real-time from your orders page. You'll receive updates on the status of your delivery.

What if I receive a damaged product?

We take quality seriously. If you receive a damaged product, please contact our support team immediately. We'll arrange a replacement or refund.

Can I cancel my order?

Orders can be cancelled within 5 minutes of placement. After that, please contact our support team for assistance.

How do I update my delivery address?

You can manage your addresses from the delivery address page. You can save up to 5 addresses and select any of them during checkout.

Do you offer refunds?

Yes, we offer refunds for damaged or incorrect items. Please contact our support team within 24 hours of delivery to initiate a refund.

Still Need Help?

Our support team is available 24/7 to assist you with any questions or concerns

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